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Customer Service Skills
Customers are spoiled for choice and can pick and choose based on a number of factors. So, how do you stand out from the crowd? The answer is customer service. This Customer Service course series is made up of 10 foundational courses to get your teams thinking about what customer service is, why it’s so important, and how you can provide better and more consistent service across your company.
Course Fee: GBP 150 | Code: 303
Module 1 – Maintaining Customer Service Across Channels
Module 2: The Importance of Brand
Module 3: Customer Relationships
Module 4: Customer Loyalty
Module 5: Effective Problem Solving
Module 6: Handling Complaints Gracefully
Module 7: Cross Selling and Upselling
Module 8: Managing Customer Expectations
Module 9: Technology
Module 10: Going Beyond Customer Service
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